11/22/22 Update: We have been made aware of an issue with the Opt-Out feature for First Day Complete and our team is working to resolve this issue.
Issue: It appears that some students are experiencing the system reversing their opt-out choice and thus being opted back in. Please continue to check your student account. It may be a week or so before this is fully resolved. We will continue to update this site as more information becomes available. We apologize for the inconvenience and appreciate your patience as we work through this bug.
Affordability Initiative for Undergraduate Students
Our UNCG First Day® Complete program gives you access to all of your course materials, no need to shop around!
• Receive all your course materials before the first day of class
• Save 35–50% on the cost of course materials each term
• Benefit from a highly personalized concierge service
Register for Classes
Upon registering for courses, you will be automatically enrolled into the program. Once you've successfully selected your courses, the bookstore will start preparing your order.
Verify Your Order
Starting 30 days before the first day of classes, you will receive an email to verify your order and select your fulfillment preference.
Receive Your Textbooks
An email notification will be sent when your order is ready for pickup or when it ships. Your digital materials will be delivered for your course(s) within Canvas.
UNCG First Day® Complete Program
What is the UNCG First Day® Complete program?
UNCG First Day® Complete is a course materials delivery program (rental) that lowers the cost of course materials and ensures undergraduate students have their required course materials on the first day of class.
How does it work?
• Register for your classes and the bookstore will start preparing your course materials
• One month before classes start, you will receive an email instructing you to select your delivery preference (in-store pickup or shipped directly to you)
• An email notification will be sent when your order is ready for pickup or when it ships
• Your digital materials will be delivered for your course(s) within Canvas
Which students have access to UNCG First Day® Complete?
Currently, the program is available only to undergraduate students.
What is included in the program?
The program provides all required textbooks, lab manuals, access codes and digital textbook versions to undergraduate students.
What is excluded from the program?
The program does not include consumables that cannot be returned and reused such as lab goggles, dissection kits, molecular model kits, engineering kits or nursing kits.
How do I enroll in the program?
All eligible students will be automatically enrolled in the UNCG First Day® Complete program.
Can I opt-out of the program?
UNCG First Day® Complete should represent significant benefits for most undergraduate students.
If you think your total cost will be less by purchasing the required course materials for your schedule some other way, then you can opt-out of the UNCG First Day® Complete program through the UNCGenie site. Just log into UNCGenie and click on the icon for UNCG First Day Complete. Please note that when you opt-out of UNCG First Day® Complete, it is for all your courses this semester. Should you later find that this program is more affordable for the semester, you can always opt back in, as long as it’s before the deadline date of January 23, 2023.
Ordering & Payment
I’ve registered for classes, how do I pay for these?
Undergraduate students will receive a course charge on their student bill that says UNCG First Day® Complete. The charge is based on the number of credit hours per term. The rate is $20.00 per credit hour. So, if you are taking 15 credit hours, your UNCG First Day® Complete charge would be $300.00 for all required course materials.
How do I purchase my course materials if I decide to opt-out of the program?
Students will be responsible for purchasing their required course materials either through the UNCG Bookstore or outside booksellers.
What happens if I never verify my order?
Students will receive emails and phone calls to remind them to verify their order. Students who do not verify their order and do not opt-out will still be charged for the UNCG First Day® Complete program.
If I never pick up my books, will I still get charged?
Yes. If a student has verified their order and did not opt-out of the program, they will still be charged.
Can I opt-out if I picked up my textbooks?
Yes, you will have 48 hours to return your textbooks. If you do not return the textbooks, the charges for the bundle will go back onto your student account.
Can I buy my rented textbook?
Yes, the program provides you with the option to purchase textbooks at a reduced rate during the return period.
What if I drop a class?
You may return the book to the bookstore on the same terms and timelines currently in place. If you drop a class and enroll in a different class, the bookstore will “swap” the required textbooks/codes so that you have what you need.
Do I need to return books if they are for a continuation course?
Yes, you will still be required to return continuation course textbooks. You will be issued the same title for the next semester of the continuation course.
When are my textbook rentals due back to the bookstore?
The deadline to return all rental textbooks is the last day of finals. Students will receive email reminders about the rental deadline to their email address.
What if I am a Faculty member or advisor?
If you are a faculty member or advisor looking for more information about UNCG First Day® Complete, please be sure to visit our faculty/advisor information webpage by following the button link below.
Contact Information and General Inquiries
For additional information on the UNCG First Day® Complete Program, please contact Brad Light (UNCG Bookstore Manager) at (336) 334-4355 or via email at Blight@bncollege.com.